Shipping Policy

Thank you for shopping with Aurearoots! We strive to provide efficient and timely shipping for all of our customers. Please review the following shipping information to understand our shipping process.

Processing Time

All orders are processed within 1–2 business days after your order is placed. Orders are processed and shipped Monday through Friday, excluding weekends and holidays.

Shipping Time

On average, shipping takes 5–10 business days from the date your order is shipped. Please note that shipping times may vary depending on your location and other factors. Occasional delays may occur due to high order volumes, weather conditions, customs processing, or shipping carrier delays.

Shipping Methods

We offer a variety of shipping methods, and delivery times may vary depending on the option selected at checkout. Once your order has been shipped, tracking information will be sent to the email address provided during checkout so you can monitor your shipment.

International Shipping

We currently ship to select countries. Shipping availability and delivery times may vary depending on your destination. If your country is unavailable at checkout, please contact our customer support team for assistance or check back as we continue expanding our shipping coverage.

Order Delays

While we make every effort to ensure your order arrives on time, Aurearoots is not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other circumstances beyond our control. Once your package leaves our fulfillment facility, delivery is the responsibility of the shipping carrier, and exact delivery dates cannot be guaranteed.

If your tracking information has not updated for an extended period or your package appears to be lost, please contact our customer support team and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Aurearoots is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping information, please contact us immediately. While we will do our best to make changes before your order ships, we cannot guarantee modifications once processing has begun.

Contact Us

If you have any questions regarding your order or shipping status, please don't hesitate to contact the Aurearoots customer support team. We are happy to assist you.