Refund policy

Refund Policy

Aurearoots Batana Oil Hair Growth Cream – Return & Refund Policy

Thank you for choosing Aurearoots Batana Oil Hair Growth Cream. We are committed to delivering high-quality hair care products designed to support healthy-looking hair and scalp care. Before completing your purchase, please carefully review our strict Return & Refund Policy outlined below.

Final Sale Policy – No Returns or Refunds

All sales are final.

Once an order is placed and processed, no returns, exchanges, or refunds will be accepted under any circumstances.

Due to the nature of our cosmetic products and our commitment to quality assurance, we do not offer refunds or accept returns for reasons including, but not limited to:

  • Change of mind

  • Product not meeting personal expectations

  • Dissatisfaction with individual hair growth or cosmetic results

  • Improper use or failure to follow product instructions

  • User error or misunderstanding of the product's intended use

Defective or Damaged Products – Strict Conditions

In the rare event that your Aurearoots Batana Oil Hair Growth Cream arrives damaged, leaking, or otherwise unusable upon delivery, you must contact our customer support team within 7 days of receiving your order.

If the product is confirmed by our team to have arrived damaged or defective, we will offer a replacement or refund, at our sole discretion.

Please note:

  • Only products that arrive damaged, leaking, or otherwise unusable upon delivery qualify for review.

  • Products that have been opened, used, or partially used are not eligible for a return or refund.

  • Individual dissatisfaction with hair growth or cosmetic results does not qualify for a refund or replacement.

  • Claims submitted more than 7 days after the delivery date will not be considered.

Customer Support

If you believe your order meets the criteria for a damaged or defective product, please contact our support team within the 7-day window at:

[Insert Customer Support Email or Contact Information]

Please include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

Thank you for your support and for choosing Aurearoots.