Contact Information

Get in Touch

At Aurearoots, we're committed to providing excellent customer service. If you have any questions about your order, our products, shipping, or anything else, we're here to help.

Customer Support

Email: Aurearoots9@gmail.com

We aim to respond to all customer inquiries within 24–48 business hours. During periods of high demand, response times may be slightly longer.

Support Hours

Monday – Friday: 9:00 AM – 5:00 PM

Saturday & Sunday: Closed

Responses received outside of business hours will be answered on the next business day.

Order Support

When contacting us about an order, please include the following information to help us assist you as quickly as possible:

• Full Name

• Order Number

• Email Address used to place the order

• A detailed description of your inquiry

• Photos (if your inquiry involves a damaged or defective product)

Frequently Asked Questions

Before contacting us, we recommend reviewing our:

• Shipping Policy

• Refund Policy

• Terms of Service

Many common questions are answered on these pages.

Business Information

Store Name: Aurearoots

Website: [Insert Your Website URL]

Customer Support Email: Aurearoots9@gmail.com

We're Here to Help

Your satisfaction is important to us. If you have any questions or concerns, don't hesitate to reach out. Our team will do our best to provide a prompt and helpful response.

Thank you for choosing Aurearoots!